Refund Policy | ClearLegacy

1. The headline

ClearLegacy does not offer refunds. All sales made through this website are final. Your Will is a bespoke digital document generated from the answers you review and confirm before paying, and it is delivered immediately after payment. Once you've paid, one free update is included.

2. How our buying process works

You do not pay anything to start using ClearLegacy, and nothing is charged until you have reviewed and confirmed every answer your Will is built from.

You complete the online questionnaire. Free to use. No card details required.
You review your answers in full. The final step shows every answer — executors, beneficiaries, guardians, gifts — and you can edit any section as many times as you need, at no cost.
Only once you confirm your answers do you proceed to checkout. Payment is taken via Stripe.
Your Will is generated from your confirmed answers and passes through our structured automated review against the Wills Act 1837 requirements before release.
The finished PDF is delivered to your email, usually within 24 hours.

The practical consequence: by the time you click "Pay", you have reviewed and confirmed every answer your Will is built from, and the document is prepared and delivered to you immediately. It is a bespoke document that cannot be returned or resold.

3. Why all sales are final

Your Will is personalised digital content, prepared to your confirmed instructions and supplied immediately after payment. For that reason:

We do not offer refunds for change of mind after payment.
We do not offer refunds where the document accurately reflects the answers you reviewed and confirmed.
We do not offer partial refunds, store credit, or transfers of payment to a different product.

One free update is included after payment. If something changes — a new beneficiary, a change of executor, an updated address — we will amend your Will once at no charge. After that, a full rewrite is available at the standard price.

4. Express consent at checkout

Your Will is digital content supplied by email, not on a tangible medium. At checkout you expressly consent to ClearLegacy beginning to prepare and supply your Will immediately after payment, and you acknowledge that you lose the 14-day cancellation right once supply has begun, as provided by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To the extent the preparation of your Will is treated as a service, you also request that it is performed immediately and acknowledge that the cancellation right is lost once the service has been fully performed (regulation 36).

5. What this policy does not affect

This policy applies to refund claims based on dissatisfaction or change of mind. It does not affect:

Errors that are our fault. If, after payment, we discover that we have introduced an error into the document (for example a typo we inserted that was not in your answers), we will re-issue the corrected PDF free of charge. Corrections are made by re-issuing the document, not by cash refund.
Statutory rights. Nothing in this policy excludes any liability that cannot be excluded under English law, including under the Consumer Rights Act 2015 or for death, personal injury, fraud or any other liability that cannot be limited. Where the law gives you a right we cannot exclude, that right is preserved.

6. Chargebacks

Initiating a chargeback through your card issuer in respect of a Will document generated from answers you reviewed and confirmed at checkout will be treated as a breach of these terms. We will provide the card scheme with evidence of your confirmed answers, payment and delivery and will defend the chargeback. We reserve the right to recover any costs we incur defending a chargeback in respect of an approved digital purchase.

7. Before you pay — ask us anything

If anything is unclear before you reach the payment step — about the service, the document, the price, or this policy — please email [email protected]. There is no obligation, no card on file, and no payment due until you tell us you are ready.

8. Complaints

If you are unhappy with the document after payment, please follow our Complaints Procedure rather than requesting a refund. We aim to acknowledge complaints within three working days and to provide a final response within 28 days. Where we have made an error, we will put it right at no further cost.

9. Contact

For any question about this Refund Policy:

Email: [email protected]

ClearLegacy is a trading name of Kaizen Finance Ltd, a company registered in England and Wales (Company No. 12092327).