Questions about your Will, an LPA, or probate? We respond to every email personally — no call queues.
The best way to reach us. Most emails answered within 4 working hours, Monday to Friday.
[email protected] →Quick questions about your Will, an LPA or probate? Message us on WhatsApp, Mon–Fri 9am–6pm UK time.
Chat on WhatsApp →Already know what you need? Skip the chat — our online questionnaire takes about 15 minutes.
Begin your Will →Lost a loved one and don’t know where to start? Our probate guides walk you through the next steps. Our fixed-fee probate service is launching soon.
Probate guides →Our free guides answer the most common questions about Wills, LPAs and probate in England and Wales.
Browse guides →Your first draft is emailed to you straight after payment. Every Will is checked before it’s issued, and your final, signing-ready PDF usually follows within 24 hours. Check your spam or junk folder first. Still nothing? Email us and we’ll resend it straight away.
One free update is included with every Will. Reply to your delivery email describing the change and we’ll re-issue your corrected PDF.
Check your inbox for the onboarding email containing your personal link to finish the questionnaire — your first draft is sent as soon as it’s complete, and the final Will usually follows within 24 hours. Can’t find it? We’ll resend your link.
If you clicked “Save & finish later”, your resume link was emailed to you and your answers are kept for 30 days. Lost the email? Contact us and we’ll send a fresh link.
Print the PDF, sign it in wet ink in the presence of two adult witnesses (both present at the same time, neither a beneficiary nor married to one), who then sign too — as required by section 9 of the Wills Act 1837. Full guidance notes come with your Will.
Your first draft is sent straight after payment, and at checkout you ask us to start immediately and acknowledge that your right to cancel ends once it has been sent, so we do not refund a change of mind. If you pay and your Will is never completed or delivered to you, you get a full refund. One free update is included after payment — and if we made an error we’ll re-issue a corrected document free of charge. See our Refund Policy.
No. ClearLegacy is an automated document-preparation service, quality-checked before delivery. We don’t provide legal advice; for complex estates we recommend consulting a solicitor. See our Terms of Service.