Where can I read ClearLegacy reviews?

Customer reviews of ClearLegacy can be found on third-party review platforms like Trustpilot and Google. A selection of customer feedback is also published on this page. Reviews shown on this page are paraphrased and anonymised; full attributed reviews are on the third-party platforms.

How do you collect customer reviews?

Customers are invited by email to leave a review on Trustpilot after their will has been delivered and they have had time to read and sign it. Invitations are sent to all customers, not a selected subset.

Are the reviews verified?

Reviews on Trustpilot and Google are verified by those platforms — they tie a review to a real customer order via the invitation email. Reviews shown on this page are paraphrased from real customer feedback and reproduced with the customer's first name (or anonymised) only.

What do customers most often comment on?

The three most common themes in customer feedback are speed (most customers receive their will within 24 hours), value (£69 is significantly below the high-street solicitor price), and the clarity of the signing instructions provided with the PDF.

How do you handle negative feedback?

All negative feedback is responded to by email and, where appropriate, the will is amended at no charge under the free amendment policy. We don't filter or remove negative reviews from third-party platforms.

Can I leave a review?

Yes. After your will has been delivered you will receive an email invitation to leave a review on Trustpilot. You can also email hello@clearlegacy.co.uk directly if you'd prefer to give private feedback.

Who owns ClearLegacy?

ClearLegacy is owned and operated by Kaizen Finance Ltd (Company No. 12092327), founded by Sat Lally. You can verify the company on the Companies House register.

Is ClearLegacy regulated?

Will-writing is not a reserved legal activity in England and Wales, so will-writing services (including ClearLegacy, Farewill and others) do not require SRA regulation. What matters legally is that the finished will complies with the Wills Act 1837, which every ClearLegacy will is checked against. ClearLegacy is not a law firm and does not provide regulated legal advice.

Are wills from ClearLegacy legally valid?

Yes — once printed, signed and witnessed correctly. Under the Wills Act 1837 a will is valid if it is in writing, signed by the testator in the presence of two independent witnesses who also sign. ClearLegacy provides step-by-step signing instructions with every will.

What if something goes wrong with my order?

Every will includes one free amendment, there is a published refund policy and complaints procedure, and support is available at hello@clearlegacy.co.uk or +44 7707 071984.

Is ClearLegacy Legit? The Checkable Facts

Written by: ClearLegacy editorial team · Last updated: June 2026

Quick answer: yes. ClearLegacy is a trading name of Kaizen Finance Ltd, a company registered in England & Wales (Company No. 12092327 — verify it on Companies House). Payments run through Stripe, every will is checked against the Wills Act 1837, and you keep the signed original — so the document remains valid whatever happens to any company.

Verify it yourself — in two minutes

Don’t take our word for it. Here is everything a careful buyer should check, with sources you can open right now:

Registered company	Kaizen Finance Ltd, Company No. 12092327 (Companies House)
Trading address	86/90 Paul Street, London EC2A 4NE
Contact	[email protected] · +44 7707 071984
Payments	Processed by Stripe — card details never touch our servers
Legal standard	Every will checked against the Wills Act 1837
Policies	Terms · Refund policy · Complaints procedure · Privacy
Track record	100+ UK families served — see customer feedback

What ClearLegacy is — and what it isn’t

ClearLegacy is an online will-writing service: a structured questionnaire drafts your will, an automated review checks it against the Wills Act 1837 requirements, and the finished PDF is emailed within 24 hours (£69 single, £99 mirror — fixed, no subscriptions).

It is not a law firm. Will-writing is not a reserved legal activity in England and Wales, so no online will service — ClearLegacy, Farewill, Octopus Legacy or any other — is SRA-regulated for will drafting. That is not a loophole; it is how the law works, because validity depends on the document and its execution, not on who drafted it. For complex estates (trusts, business assets, foreign property, contested family situations) we say plainly: use a solicitor.

The strongest protection: you hold the original

A point worth understanding about any online will service — once your will is printed, signed and witnessed, the paper document is the legal instrument. It does not depend on ClearLegacy existing, renewing, or storing anything. If we vanished tomorrow, your signed will would remain exactly as valid. This is fundamentally different from subscription products that stop working when the company does.

Still cautious? Sensible. Do this:

Check the Companies House record, read our reviews page, compare us honestly against alternatives in our best online will comparison (we tell you when Farewill or a solicitor is the better fit), and email [email protected] with any question before paying — a real person answers.

About ClearLegacy — ClearLegacy is a UK online will-writing service operated by Kaizen Finance Ltd (Co. 12092327): fixed-fee Wills for England & Wales — £69 single, £99 mirror — checked against the Wills Act 1837 and delivered by email within 24 hours. An affordable alternative to Farewill and Co-op Legal Services. About ClearLegacy · How the online will service works · Start a Will