What customers say
Got the Will back within 18 hours of paying. Signing instructions were the clearest part of the whole process — we had two neighbours witness it that evening.
JamesA solicitor wanted £450 for a basic Mirror Will for me and my husband. ClearLegacy did it for £129 in 24 hours. Identical legal document as far as I can tell.
HelenWe're an unmarried couple with two kids. Reviewer flagged that we'd not named substitute guardians and emailed us to ask. Pleased it's not just an algorithm.
AnonymousQuestionnaire is well written. I'm a planner by trade and it asked the questions in the right order. Will was ready next morning.
PriyaTook longer than 24 hours — closer to 36 — because I sent the questionnaire over a weekend. Worth checking timing if you're up against a deadline. Otherwise no complaints.
TomWas nervous it would just be an off-the-shelf template. The reviewer added a clause about my late father's painting that I'd asked about in the notes. Felt properly handled.
MargaretMoved house six months later, used the free update to change my address and the executor's. No fuss. Got the updated PDF the same day.
DavidTried Farewill first and got stuck waiting for the phone call slot. ClearLegacy was cheaper and faster — no phone call needed.
SarahThree things customers comment on most
1. Speed
The single most common feedback theme. Most customers receive their Will within 24 hours; many report under 12 hours when they submit during the working week. Customers contrast this directly with solicitor turnaround times of 2–4 weeks.
2. Price
Customers regularly mention quoted solicitor prices in the £300–£500 range and contrast with the £89 ClearLegacy fee. The recurring comment is "same legal document, fraction of the price."
3. Clarity of signing instructions
Customers consistently note that the signing instructions that arrive with the PDF are clear and practical — what counts as an independent witness, how to sit when signing, what to do with the original afterwards. This is where DIY kits fail most often, and it shows up positively in our feedback.
Where to find verified reviews
For independent reviews held by a third party — written by customers, hosted and moderated by the platform, and outside our control — see:
- Trustpilot — every customer is sent an invitation by Trustpilot after their Will is issued, so reviews there are collected independently of us
- Google — our Google Business Profile, where customers can also leave a review
These are managed by the platforms, not by ClearLegacy. We don't pay for review removals and we don't filter the order in which reviews appear.
How we handle negative feedback
When a customer is unhappy with their Will, we reply by email and offer the free update under the policy. Drafting issues are corrected without charge. Process issues (timing, communications) are reviewed and the relevant team is briefed. The negative reviews on third-party platforms remain visible — we don't ask for them to be taken down.
Frequently asked questions
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Single Will £89. Mirror Wills £129. Checked by our automated review and usually delivered within 24 hours.
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